when everything starts fine in your day, don’t celebrate until the day ends, you might end up having a bad day. i even said, ” i love thursday!” oh well, and now what? it’s the little things that seems to pile-up that makes a mess.

don’t call my extension! use chat! you almost got that call abandoned! you asked, i answered, “i’m pissed!” and don’t say the newbie can call again because that will count to my team’s service level!

don’t do a cold transfer! it’s no excuse to be a newbie! i’m sorry is not always acceptable. this is work. in training, you guys were often asked, “do you understand?” and you people answer in chorus, “yes!” oh please! that’s the problem why we have to give refreshers over and over and over again because it’s easy to answer yes.

i need a breather! this is such a bad day! ahhhh!!! sh*t!